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This Terms of Use agreement was last updated: August 27th, 2020. This Privacy Policy agreement is
effective as of:
December 22nd, 2014
Vijayhomeservices values your privacy. In this Privacy Policy
("Policy"), we
describe the information that we collect about you when you visit our website,
www.vijayhomeservices.com
(the "Website") and
use the services available on the Website ("Services"), and how we use and disclose that
information.
If you have any questions or comments about the Privacy Policy, please contact us at
support@vijayhomeservices.com. This
Policy is incorporated into and is subject to the vijayhomeservices Terms of Use, which can be
accessed
at www.vijayhomeservices.com Your use of the Website and/or Services and any personal information
you provide
on the Website
remains subject to the terms of the Policy and vijayhomeservices's Terms of Use.
In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information
Technology
(Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules,
2011, any grievance or
complaint may be intimated to Suhail Vadgaokar, Grievance Officer, who may be reached at Basement,
Plot #112, Udyog
Vihar, Phase 4, Gurgaon - 122015, India. The complaint shall be redressed within a period of 1 (one)
month.
A. Collection of Your Personal Information
1. COLLECTION OF PERSONAL INFORMATION
“Personal information” is defined to include information that whether on its own or in combination
with other
information may be used to readily identify or contact you such as: name, address, email address,
phone number etc.
We collect personal information from Service Professionals offering their products and services.
This information is
partially or completely accessible to all visitors using vijayhomeservices’s website or mobile
application, either directly
or by submitting a request for a service. Service Professionals and customers are required to create
an account to be
able to access certain portions of our Website, such as to submit questions, participate in polls or
surveys, to request
a quote, to submit a bid in response to a quote, and request information. - Service Professionals,
if and when they
create and use an account with vijayhomeservices, will be required to disclose and provide to
vijayhomeservices
Company information
including personal contact details, bank details, personal identification details (such as PAN card,
Aadhar card,
phonebook, call logs etc.) and participate in polls or surveys or feedbacks etc. Such information
gathered shall be
utilized to ensure greater customer satisfaction and help a customer satiate their needs. The type
of personal
information that we collect from you varies based on your particular interaction with our Website or
mobile application.
Consumers: During the Account registration process and during your usage of vijayhomeservices’s
website
or application, we
will collect information such as your name, postal code, telephone email address and other personal
information. You
also may provide us with your, mailing address, and demographic information (e.g., gender, age,
political preference,
education, race or ethnic origin, and other information relevant to user surveys and/or offers). We
may also collect
personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or
discussions you post
in any blog, chat room, or other correspondence site on the Website or mobile application, or any
comments you provide
during dispute resolution with other users of the Website or mobile application.
Service Professionals: If you are a Service Professional and would like to post any information
about yourself, we will
require you to register for an Account. During the Account registration process, we will collect
your business name,
telephone number, address, zip code, travel preferences, a description of your services, a headline
for your profile,
first and last name, and email address. Other information may also be required to be provided to
vijayhomeservices whilst
you avail and use vijayhomeservices’s website or application. In addition, you may, but are not
required
to, provide other
content or information about your business, including photographs and videos. We also may collect
payment information,
such as credit card information, from you.
Background Verification: The Service Professional acknowledges that as part of the on-boarding
process, the Company or
an entity /agency appointed or nominated by the Company (“Verifier”), may undertake background
verification checks of
the Service Professional in order to authenticate inter alia the genuineness and competency of the
Service Professional.
In light of the above, the Service Professional expressly consents to and acknowledges the
following:
vijayhomeservices reserves the right to record the conversations between service professionals and
consumers facilitated by
vijayhomeservices through the messaging/chat mechanism on the platform or the calls made through the
virtual numbers
provided to safeguard the privacy of consumers and service professionals. All the chat/messaging
logs or call recordings
can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and
service
professionals, resolve disputes.
If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect
supplemental information
from third parties, such as information about your credit from a credit bureau (to the extent
permitted by law), or
information to verify any identification details you provide during registration.
2. COLLECTION OF PERSONAL INFORMATION FROM SOCIAL NETWORKING SITES
You may log into our Website through your Facebook account. If you do so, you must enter the email
address and password
that you use for your Facebook account. We will ask that you grant us permission to access and
collect your Facebook
basic information (this includes your name, profile picture, gender, networks, user IDs, list of
friends, date of birth,
email address, and any other information you have set to public on your Facebook account). If you
allow us to have
access to this information, then we will have access to this information even if you have chosen not
to make that
information public.
We store the information that we receive from Facebook with other information that we collect from
you or receive about
you.
Facebook controls the information it collects from you. For information about how Facebook may use
and disclose your
information, including any information you make public, please consult Facebook's privacy policy. We
have no control
over how any third party site uses or discloses the personal information it collects about you.
3. COLLECTION OF AUTOMATIC INFORMATION, USE OF COOKIES AND OTHER TRACKING DEVICES
We and our third party service providers, which include ad networks, use cookies, web beacons, and
other tracking
technologies to collect information about your use of our Website and Services, such as your browser
type, your ISP or
operating system, your domain name, your access time, the URL of the previous website you visited,
your page views, your
IP address, and the type of device that you use. We also track how frequently you visit our Website
and use our
Services. We use this information (including the information collected by our third party service
providers) for Website
analytics (including to determine which portions of our Website are used most frequently, what our
users like/do not
like), to assist us in determining relevant advertising (both on and off our Website), to evaluate
the success of our
advertising campaigns, and as otherwise described in this policy. Currently, we do not honour
browser requests not to be
tracked.
We may obtain your device ID, which is sent to vijayhomeservices's servers and used in fraud
prevention
efforts.
Cookies. We and our third party service providers collect information from you by using cookies. A
cookie is a small
file stored on user's computer hard drive containing information about the user. The cookie helps us
analyze web traffic
or informs you about your use of a particular website. Cookies allow web applications to respond to
you as an
individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering
information about
your preferences. When you visit the Website, we may send one or more cookies (i.e., a small text
file containing a
string of alphanumeric characters) to your computer that identifies your browser.
Some of these cookies may be connected to third-party companies or websites. The terms of use of
such cookies are
governed by this Policy and the privacy policy of the relevant third party company or website. For
example, Google
measures the performance of advertisements by placing cookies on your computer when you click on
ads. If you visit the
Website when you have such cookies on your computer, we and Google will be able to tell that you saw
the ad delivered by
Google. The terms of use of these cookies are governed by this Policy and Google's Privacy Policy.
Disabling Cookies. You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you
can usually modify your browser setting to decline cookies if you prefer. If you disable cookies you
may be prevented
from taking full advantage of the Website because it may not function properly if the ability to
accept cookies is
disabled.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique
identifier, similar in
function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear
GIFs are embedded
invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in
connection with our
Website to, among other things, track the activities of Website visitors, help us manage content,
and compile statistics
about Website usage. We and our third party service providers also use clear GIFs in HTML emails to
our customers, to
help us track email response rates, identify when our emails are viewed, and track whether our
emails are forwarded.
4. THIRD PARTY DATA POLICY
a. This app contains a software development kit (“SDK”) from a third party, Red Brick Lane Marketing
Solutions Private
Limited (“RBL”). The SDK is integrated with this app for the purposes of profiling the device on
media consumption and
other device data and utilizing the same to analyse media behaviour and/or target relevant content
and ads to the device
(“Services”) pursuant to the terms and conditions of RBL Services (“Terms of Use”). Further details
can be obtained at
http://www.zapr.in/privacy/
b. If you do not wish for RBL to identify television, radio and other offline content viewing around
your mobile device,
please opt out of all RBL Services via the following link: http://www.zapr.in/privacy/
c. RBL does not collect any personally identifiable information or audio/video / image/contact files
from your mobile
device. For any questions or clarifications please reach out to: privacy@zapr.in
d. RBL also automatically receives and tracks certain data about your mobile device (such as your
device-type, installed
software and language preference) your taps and interests; and may create a unique device or user ID
for you. In some
cases RBL can automatically detect or infer your location using GPS, your IP address, watermarks,
but often your
operating system will require you to grant RBL permission to access your GPS; please refer to your
device’s system
settings regarding location services
For Service Professionals only
e. The app contains a software development kit (“SDK 2”)from a third party, Moshpit Technologies
Private Limited (“
MTPL”). The SDK is integrated with this app for the purposes of assessing the risk of providing
credit to Service
Professionalsdesirous of obtaining short term credit from vijayhomeservices (“ Services 2”). MTPL
shall
have access to the
following device data (only devices used to persons who want to avail short term credit from
vijayhomeservices
Company)-
transactional SMS, device metadata, location, apps list. Further details can be obtained at
https://finbox.in/about/privacy
f. The data collected by MTPL may be disclosed to third parties and such Parties shall legally be
bound to keep such
data confidential.
B. How vijayhomeservices Uses the Information We Collect
1. HOW PERSONAL INFORMATION IS USED
C. Electronic Newsletters, Invitations, Polls and Surveys
At our sole discretion, vijayhomeservices may offer any of the following free services on the
Website,
which you may select
to use or receive at your option. Certain of the following services may require you to provide
additional personal
information as detailed below:
1. ELECTRONIC NEWSLETTERS
We may offer a free electronic newsletter to users. We will gather the email addresses of users who
sign up for vijayhomeservices
Company for the newsletter mailing list. Users may remove themselves from this mailing list by
opting out of receiving
newsletters during the registration process, by following the link provided in each newsletter that
points users to a
subscription management page where the user can unsubscribe from receiving newsletters or by
changing their preferences
in their Profile Settings page.
2. "SEND TO A FRIEND"
Our Website users can voluntarily choose to electronically forward a link, page, or document to
someone else by clicking
"send to a friend." To do so, the user must provide his or her email address, as well as the email
address of the
recipient. The user's email address is used only in the case of transmission errors and, of course,
to let the recipient
know who sent the email. The information is not used for any other purpose.
3. POLLING
We may offer interactive polls to users so they can easily share their opinions with other users and
see what our
audience thinks about important issues, Services, and/or the Website. Opinions or other responses to
polls are
aggregated and are not identifiable to any particular user. We may use a system to "tag" users after
they have voted, so
they can vote only once on a particular question. This tag is not correlated with information about
individual users.
4. SURVEYS
We may conduct user surveys from time to time to better target our content to our Website users. We
will not share
individual responses from these surveys with any third party. We will share aggregate data with
third party service
providers, partners, and other third parties. We also will post aggregate data containing survey
responses on our
Website; that data may be viewed and downloaded by other users of our Website.
D. Security
We employ procedural and technological security measures, which are reasonably designed to help
protect your personal
information from unauthorized access or disclosure. vijayhomeservices may use encryption, passwords,
and
physical security
measures to help protect your personal information against unauthorized access and disclosure. No
security measures,
however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should
not expect, that your
personal information or private communications will not be collected and used by others. You should
take steps to
protect against unauthorized access to your password, phone, and computer by, among other things,
signing off after
using a shared computer, choosing a robust password that nobody else knows or can easily guess, and
keeping your log-in
and password private. vijayhomeservices is not responsible for the unauthorized use of your
information
or for any lost,
stolen, compromised passwords, or for any activity on your Account via unauthorized password
activity.
E. Disclosure
We may share the information that we collect about you, including your personal information, as
follows:
1. INFORMATION DISCLOSED TO PROTECT US AND OTHERS
We may disclose your information including Personal Information if: (i) vijayhomeservices reasonably
believes that
disclosure is necessary in order to comply with a legal process (such as a court order, search
warrant, etc.) or other
legal requirement of any governmental authority, (ii) disclosure would potentially mitigate our
liability in an actual
or potential lawsuit, (iii) reasonably necessary to enforce this Privacy Policy, our Terms of Use
etc. (iv) disclosure
is intended to help investigate or prevent unauthorized transactions or other illegal activities, or
(v) necessary or
appropriate to protect our rights or property, or the rights or property of any person or entity.
2. INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS
We may contract with various third parties for the provision and maintenance of the Website,
Services and our business
operations, and vijayhomeservices may need to share your personal information and data generated by
cookies and aggregate
information (collectively, "information") with these vendors and service agencies. For example, we
may provide your
information to a credit card processing company to process your payment. The vendors and service
agencies will not
receive any right to use your personal information beyond what is necessary to perform its
obligations to provide the
Services to you. If you complete a survey, we also may share your information with the survey
provider; if we offer a
survey in conjunction with another entity, we also will disclose the results to that entity.
3. DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF YOUR REQUEST
Your request for services may be shared with third party websites with whom we have a contractual
relationship in order
to provide your request with maximum exposure. The post on the third party website will include the
details of your
request, including your location, and other contact details. Interested bidders, however, will be
able to click on your
request on such third party site, and will be directed to our Website where they will have access to
your contact
details (Partial or complete), as would any other service provider on our Website interested in
bidding on your request.
4. DISCLOSURE TO OTHER USERS OF OUR WEBSITE
If you are a Service Professional, the information that you post (other than your payment
information) is available to
other users of our Website and our Services. Comments that users post to our Website also will be
available to other
visitors to our Website (see our discussion of User Generated Content below). In addition, we will
post the results (in
aggregate form) of surveys to our Website. If you are a consumer, name, and location, as well as the
details of your
request, are available to all visitors to our Website. Bidding professionals also will be permitted
to see the
consumer's full name, telephone number, email address and the -location
5. INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS
We will disclose your information, including, without limitation, your name, city, state, telephone
number, email
address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or
other government
officials if we are required to do so by law, regulation or other government authority or otherwise
in cooperation with
an investigation of a governmental authority.
6. IN THE EVENT OF A CHANGE OF CONTROL OR BANKRUPTCY
In the event that vijayhomeservices undergoes a change in control, including, without limitation, a
merger or sale of all or
substantially all of vijayhomeservices's assets to which this Website relates or other corporate
reorganization in which
vijayhomeservices participates, and is thus merged with or acquired by a third party entity (a
"Successor"), vijayhomeservices
hereby reserves the right to transfer the information we have collected from the users of the
Website and/or Services to
such Successor.
In addition, in the event of vijayhomeservices's bankruptcy, reorganization, receivership, or
assignment
for the benefit of
creditors, or the application or laws or equitable principles affecting creditors' rights generally,
vijayhomeservices may
not be able to control how your information is transferred, used, or treated and reserves the right
to transfer the
information we have collected from the users of the Website and/or Services to non-affiliated third
parties in such
event.
7. INFORMATION DISCLOSED AT YOUR REQUEST
We may share your personal information with other Registered Users to whom you explicitly ask us to
send your
information or if you explicitly consent to such disclosure upon receipt of a specific Service. For
instance, when you
contract for a specific Service with another Registered User, vijayhomeservices will send that
Registered User a notice that
includes the personal information that you have chosen to allow vijayhomeservices to reveal to users
with whom you contract.
F. Links to External Websites
The Website may contain links to other websites or resources over which vijayhomeservices does not
have
any control. Such
links do not constitute an endorsement by vijayhomeservices of those external websites. You
acknowledge
that vijayhomeservices
is providing these links to you only as a convenience, and further agree that vijayhomeservices is
not
responsible for the
content of such external websites. We are not responsible for the protection and privacy of any
information which you
provide while visiting such external websites and such sites are not governed by this Policy. Your
use of any external
website is subject to the terms of use and privacy policy located on the linked to external website.
G. Updating, Deleting and Correcting Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
You can review, correct and delete your personal information by logging into the Website and
navigating to your
preferences page in "Edit Profile." You must promptly update your personal information if it changes
or is inaccurate.
Typically, we will not manually alter your personal information because it is very difficult to
verify your identity
remotely. Nonetheless, upon your request we will close your Account and remove your personal
information from view as
soon as reasonably possible based on your Account activity and in accordance with applicable law. We
do retain
information from closed Accounts in order to comply with the law, prevent fraud, collect any fees
owed, resolve
disputes, troubleshoot problems, assist with any investigations of any Registered User, enforce our
Terms of Use, and
take any other actions otherwise permitted by law that we deem necessary in our sole and absolute
discretion. You should
understand, however, that once you publicly post a Request, Offer, Want, Feedback, or any other
information onto the
Website, you may not be able to change or remove it. Once we have deleted or removed your Account,
you agree that vijayhomeservices
Company shall not be responsible for any personal information that was not included within your
deleted and/or removed
Account that remains on the Website.
H. What Choices Do I Have Regarding Use of My Personal Information?
We may send periodic promotional or informational emails to you. You may opt-out of such
communications by following the
opt-out instructions contained in the email. Please note that it may take up to 10 business days for
us to process
opt-out requests. If you opt-out of receiving emails about recommendations or other information we
think may interest
you, we may still send you emails about your Account or any Services you have requested or received
from us.
I. Third-Party Ad Networks
We participate in third party ad networks that may display advertisements on other websites based on
your visits to our
Site as well as other websites. This enables us and these third parties to target advertisements by
displaying ads for
products and services in which you might be interested. Third party ad network providers,
advertisers, sponsors and/or
traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash
LSOs and other
technologies to measure the effectiveness of their ads and to personalize advertising content to
you. These third party
cookies and other technologies are governed by each third party's specific privacy policy, and not
by vijayhomeservices’s
Policy. We may provide these third-party advertisers with information about your usage of our Site
and our services, as
well as aggregate or non-personally identifiable information about visitors to our Site and users of
our service.
J. Your Full Name and Use of vijayhomeservices Information
1. YOUR FULL NAME
As a Registered User of the Website you will select a Full Name during the registration process. All
of your activities
on the Website will be traceable to your Full Name. Certain other people, including other Registered
Users with whom you
have transacted business via the Website, can see a large part of your activity on the Website. If
you book a service
with a Registered User, cancel a scheduled service with a Registered User, receive an offer on your
posted service from
a Registered User, or have posted a service, vijayhomeservices may send a notice to you or the
appropriate Registered User
that includes your Full Name. Thus, if you associate your real name with your Full Name, the people
to whom you have
revealed your name may be able to personally identify your Website activities.
2. USING INFORMATION FROM vijayhomeservices
The Website facilitates your sharing of personal information with others in order to negotiate,
provide, and use the
Services. If you agree to contract for a service with another Registered User, you may need to
reveal your name, email,
phone number, or personal address to that individual so that the service may be performed. Please
respect the privacy of
others. You agree to use the information of other users solely for the following purposes: (a)
vijayhomeservices
Company-transaction-related purposes; and (b) using Services offered through the Website.
3. ACCOUNT PROTECTION
Your password is the key to your Account. When creating your password you should use unique numbers,
letters, special
characters, and combinations thereof. In addition, DO NOT disclose your password to anyone. If you
do share your
password or your personal information with others, you are solely responsible for all actions taken
via your Account. If
you lose control of your password, you may lose substantial control over your personal information
and be subject to
legally binding actions taken on your behalf. Thus, IF YOUR PASSWORD HAS BEEN COMPROMISED FOR ANY
REASON, YOU MUST
IMMEDIATELY NOTIFY vijayhomeservices TO CHANGE YOUR PASSWORD.
K. User Generated Content
We invite you to post content on our Website, including your comments, feedback, pictures, and any
other information
that you would like to be available on our Website. If you post content to our Website, all of the
information that you
post will be available to all visitors to our Website. If you post your own content on our Website
or Services, your
posting may become public and vijayhomeservices cannot prevent such information from being used in a
manner that may violate
this Policy, the law, or your personal privacy.
L. Privacy Policy Updates
THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. vijayhomeservices MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. vijayhomeservices WILL POST ITS UPDATED POLICY ON THE WEBSITE ON THIS PAGE. vijayhomeservices ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF THIS WEBSITE AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.
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